Went to shop for dining room table & chairs. We were left alone enough to search the show room, but not alone enough that when we had questions we were stranded. It was a very pleasant experience.
Bought furniture 4 weeks ago and they said it'd be delivered in 2 weeks. Yet to see a single item. Called them after 3 weeks of waiting asking where it was. They said they were missing two pieces of the bedroom set yet. I asked for them to deliver what they had since it's already way past the expected delivery date and those two items were delayed another 2 weeks yet. They refused saying I had to pay a separate delivery fee to get what they had. I refused. The next day the sales rep calls to update that the two pieces were still 2 weeks out and offered to deliver for free what they had. I asked for just the kitchen table only. Now it's been a week and the delivery date is tomorrow but they never called to set an approximate time of delivery like the invoice said they would. Called them twice and still didn't get an answer for delivery time. Now I have to spend all day at home tomorrow since I have no idea when it's coming. Great customer service when you buy the furniture in the showroom. Terrible customer service after!!
Oak Express is a US Furniture Store based in Marion, Iowa. Oak Express is located at 725 Oakbrook Dr., Suite OE, Marion, IA 52302, USA.
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